Privacy Policy

Interlock Finance (ABN 66 653 131 849) respects your privacy. This policy explains what personal information we collect, how we use and protect it, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

Interlock Finance provides CFO services, bookkeeping, cash flow forecasting, reporting, payroll and compliance support, and finance training to businesses and not-for-profit organisations. In this policy, "we", "us" and "our" means Interlock Finance.

2. What personal information we collect

We only collect the personal information we need to provide our services and run our business. This may include:

Contact details: your name, email address, phone number, business name and role.
Booking and enquiry details: the call time you request and anything you tell us about your business when you book a call or contact us.
Client records: when we work with you, financial and business records you give us or give us access to, such as accounting software data, bank statements, invoices and reports.
Payroll and employee information: where we provide payroll services, details about your employees such as names, contact details, pay rates, superannuation details, bank account details and tax file numbers.
Identification and tax information: such as ABNs and tax file numbers, where needed to prepare lodgements on your behalf.

You can contact us without giving your name, but we usually can't provide our services anonymously.

3. How we collect it

When you book a call or send an enquiry through our website, by email or by phone.
When you become a client and give us records or access to your systems.
From third parties you authorise, such as your accounting software, bank feeds, payroll platform, or your existing accountant or tax agent.

4. Why we collect and use it

To respond to your enquiry and arrange your call.
To provide, manage and improve our services.
To prepare and lodge returns, statements and payments on your behalf, when you engage us to.
To invoice you and manage our relationship with you.
To meet our legal, tax and professional obligations.
To send you updates about our services. You can opt out at any time.

We don't sell or rent your personal information.

5. Tax file numbers

We only collect, use and disclose tax file numbers where the law allows, such as for payroll, superannuation and tax lodgements. We handle them in line with the Privacy (Tax File Number) Rule 2015 and store them securely.

6. Who we share it with

We may share your personal information with:

Service providers who help us run our business, such as accounting and payroll software, email, document storage, website hosting and booking tools.
The Australian Taxation Office, superannuation funds and other government bodies, when lodging or paying on your behalf.
Your accountant, tax agent, lawyer or other advisers, with your consent.
Anyone else where the law requires or allows it.

We require our service providers to protect your information and only use it to provide their services to us.

7. Overseas storage

Some of the cloud software we use may store information on servers outside Australia, for example in the United States. Where this happens, we take reasonable steps to make sure those providers protect your information in a way consistent with the Australian Privacy Principles.

8. Our website

Cookies and analytics: our website does not currently use cookies or analytics tools.
Fonts: our website loads fonts from Google Fonts, which means Google receives your device's IP address when you visit.
Hosting: our website is hosted by Cloudflare, which may keep standard server logs, such as IP addresses and the pages visited.
Booking requests: when you book a call, the details you enter are sent to us by email through Web3Forms, a form delivery service.
Links: our website may link to other websites. We're not responsible for their privacy practices.

9. How we protect it

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These steps include secure cloud systems, multi-factor authentication, access only for those who need it, and confidentiality obligations.

10. How long we keep it

We keep personal information only as long as we need it, or as long as the law requires. Business and tax records are generally kept for at least five years. When we no longer need information, we securely delete or de-identify it.

11. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We'll respond within a reasonable time, usually 30 days. If we can't give you access, we'll explain why.

12. Data breaches

If a data breach is likely to cause serious harm, we'll notify the people affected and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.

13. Questions and complaints

If you have a question about this policy, or a complaint about how we've handled your personal information, please contact us. We'll look into it and respond within 30 days.

Email: admin@interlockfinance.com.au

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

14. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.